Refund policy

We want to ensure your satisfaction with your home decor purchase. Please review our return policy carefully before making a purchase. If you have any questions or concerns, feel free to contact our customer support team.

Conditions of Return:

Damaged or Defective Items: We understand that accidents can happen during shipping. If your home decor item arrives damaged or defective, please contact us within 7 days of receiving the item. To initiate a return, please provide clear photos of the damaged or defective product, along with your order number. We will promptly assess the situation and provide you with instructions for returning the item. Upon receiving and inspecting the damaged or defective product, we will offer you a replacement or a refund, including any applicable shipping costs.

Change of Mind: We do not accept returns for items due to a change of mind or preference. We encourage you to carefully consider your purchase before placing your order and read product descriptions, dimensions, and reviews to ensure it meets your expectations.

Return Process:

Contact our customer support team at [your contact email] within 7 days of receiving a damaged or defective item. Include your order number and clear photos of the issue.

Our customer support team will assess your request and provide you with further instructions for returning the item if applicable.

Pack the item securely in its original packaging (if available) or in a suitable box to prevent further damage during return shipping.

Ship the item back to us following the instructions provided by our customer support team. You will be responsible for the return shipping costs unless otherwise specified by our team.

Once we receive and inspect the returned item, we will process your refund or replacement based on the condition of the item and in accordance with our policy.

We value your satisfaction and are committed to resolving any issues promptly and fairly. If you have any questions or need assistance, please do not hesitate to contact us at decorhome9246@gmail.com.

Thank you for shopping with DECORHOME!